<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=643855279873876&amp;ev=PageView&amp;noscript=1">

Frequently Asked Questions

Below are some of the more common questions that come up when we talk to people. Take a look to see if yours is answered and if not, drop us a line. 

Using Scoir

How do you pronounce Scoir?

"Score."

What does Scoir stand for?

Scoir is an Irish Gaelic verb that means to exit, retire, or transition from one phase to another. It was chosen by our founder, an Irishman from Belfast, while watching the 2012 Navy v. Notre Dame football game in Dublin’s Aviva Stadium. The Director of Enrollment at Notre Dame asked, “What’s the score?” and Scoir was born.

What problems is Scoir addressing with the current college admissions process?

Many. We want students to better understand their fit with colleges so they are more likely to stay enrolled and earn their degree. We also want students to be able to show their unique skills, achievements and abilities so they are not pigeon-holed by their GPAs and SATs/ACTs. We want parents/guardians to better understand the real cost of attending certain colleges so they are not scared off by published tuition rates that very few people actually pay. We want to help high school counselors spend less time on paperwork and more time helping students who need their assistance. We want to help admissions officers find students who have a strong interest in their college so they are more likely to be accepted and receive favorable financial aid packages. The list goes on, and on, and on …

Is Scoir a social network?

No. Scoir does not enable student-to-student connections, permit unfiltered user-generated content, or allow unsolicited outreach by colleges. It does facilitate direct connections and communications between students and the colleges they are following, as well as between students and their high school counselors. Our college search experience does look and feel a lot like popular social media sites and includes links to social media pages.

Can I use Scoir to find information about community colleges and international colleges?

You absolutely can! We have close to 2,000 community colleges and hundreds of international colleges currently in our database.

Can I use Scoir to apply to college?

No. Scoir is not an application platform. You still need to submit your college application through whatever system your selected colleges require.  Students will then update their Scoir accounts to reflect what colleges they are applying to; at that point, all other application-related documents (transcripts, recommendations, etc.) can be managed, sent, and tracked through Scoir.

Is there a Scoir mobile app available?

Yes, the Scoir mobile app is available for iOS and Android devices. Our website is also mobile-friendly on your device browser.

Why should my high school use Scoir?

It’s simply better and cheaper than any system or service available. In addition to saving time and money, it helps students make better college selection decisions and get discovered by colleges they want to attend.  It also makes life easier for you as the counselor, since all of your students’ application-related documents can be managed in one place.

What kind of partnerships does Scoir have?

Scoir has many exciting partnerships with services that will be useful to both you and your students.  First, Scoir is integrated with YouScience, an aptitude-based career assessment, through which students play a series of “brain games” that determine their strengths.  Students can then explore their strengths, as well as related careers and college majors.  Also, many colleges on Scoir are equipped with virtual college tours, through our partnership with YouVisit.  Finally, many college pages on Scoir have a video reel within their Student Life section, as provided by CampusReels, which provides real and authentic “vlogs” from students on these colleges’ campuses.

What should I do if I have a question, suggestion, or need technical support?

Contact us at support@scoir.com or visit our support site.

Managing Your Account

Can you integrate with our student information system (SIS)?

It depends. We integrate with most student information systems via Clever Secure Sync, which is a free systems integration platform used by schools and school systems. For those who don’t use Clever, we’re building direct integration with most student information systems as quickly as we can.

Can I import historical data from another system? 


Yes, in almost all instances. Our data management console can process most Naviance exports. If you use a custom application or have a collection of spreadsheets gathered over the years, the data will likely require some manipulation before we can import it. We also support importing historical data for scholarships.

Do I have to sign a contract?

Your school’s Admin Counselor (the primary point of contact) will be asked to review and accept our Client Services Agreement upon initial login. 

How much effort is involved in setting up a new account?

Our Client Success Team is available to support you and do most of the heavy lifting. Depending on your plan type and your access to associated data, this process could take a few days, or a couple of weeks. These are things you'll address with your Client Success Manager on your initial call after sign up. 

Plans and Pricing

How much does Scoir cost?

$1.50 per student, per year. That's based on total 9-12 enrollment, regardless of how many students actually use the product. See more detail on our pricing page

What is included in the cost?

With Scoir, what you see is what you get; you will have access to all features currently available within Scoir.  There are no in-app purchases or upselling.

If I sign up for Scoir, how long is the commitment? What's the contract term?

Our standard contract term is 1 year, which begins 7/1 and ends 6/30 to align with academic budgeting cycles. If you'd like greater cost assurance, we do offer a 3-year contract option. All contracts automatically renew for 1-year periods at the then-current price.

If I sign-up during the academic year, will my fees be prorated?


All contract periods end 6/30 to align with academic year cycles. This prevents you from being forced to renew so as not to disrupt students during the school year. Your first contract period will be prorated as needed, i.e. it can range anywhere from 6 months to 18 months depending on your start date.

If the contract period runs 7/1 to 6/30, does that mean I need to wait until next July to get started?


No. We recommend students begin using at least the YouScience career assessments in Scoir during their sophomore year. You can introduce Scoir to your students anytime. The first period of your contract term will be prorated based on your start date.

I'd like to use Scoir now but my school has a contract with [alternative provider] that expires next March. Will I have to pay for both Scoir and [alternative provider] while only using Scoir?

No, Scoir will waive all fees until your current contract expires without limiting your use of Scoir. All we require is proof of contract.

Is the $1.50 per student per year pricing going to change?

Possibly. We're committed to providing the best college guidance management system at the lowest possible price, but we'll need to review (and possibly modify) our pricing each year. If you'd like greater cost assurance, you can sign up for a 3-year contract to lock in today's low pricing.

My school has no budget for a college guidance management system. Is there any way I can get a free Scoir license?

Yes. As a mission-oriented social enterprise, Scoir waives all fees for Title 1 eligible schools and private schools that serve a large percentage of low-income students. Contact us to see if your school qualifies for Scoir’s Fee Waiver Program.

Rules and Policies

Does Scoir sell information about my students?

Student data is only accessible by high school counselors, a students' parents/guardians (if you grant them access), and colleges that the student is following (if they make their profiles viewable to colleges).  Parent/guardian data is accessible only by the parent/guardian.  For more information, check out our legal terms and policies.

Is Scoir a secure platform?

Scoir's security model is an end-to-end process focused on keeping our users safe and their data secure. The ScoirSCOIR platform leverages the public cloud infrastructure provided by Google. How our services interact with this secure platform are governed by the following systems, processes and protocols.

 

User Authentication and Credential Management

Scoir has controls and practices to confirm the identity of client-users and protect the security of client information. Strict procedures are employed for authenticating that each new client account is initiated and confirmed by a valid and authorized representative of a high school or college institution. Our system requires unique school-validated usernames and passwords that must be entered each time a client-user signs on to Scoir. A centralized user management system is used to define and control client-users’ access to information and services. Client-users are required to maintain the confidentiality of their usernames and passwords and they are provided with referenceable procedures to follow if they become aware of any unauthorized use of an account.

 

Secured Service APIs and Authenticated Access

All services are managed through a secured global API gateway infrastructure. This API serving infrastructure is only accessible over encrypted SSL/TLS channels, and every request requires the inclusion of a time-limited authentication token generated via human login through the authentication system described above.

 

Data Encryption

SCOIR services encrypt client data stored at rest, without any action required from the client, using 256-bit Advanced Encryption Standard with each data encryption key itself encrypted with a regularly rotated set of master keys. All data traffic between user browsers and our data centers are automatically encrypted using robust public key technologies (2048-bit RSA or P-256 ECDSA SSL certificates issued by a trusted authority) or Transport Layer Security (TLS) for email and message routing.

What are your Terms of Service for high schools?

High schools can review our terms of service HERE.



What are your Terms of Service for colleges?

Colleges can review our terms of service HERE.

What are your legal terms and conditions for students and parents/guardians?

You can review our general terms and conditions HERE .

arrow