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Caroline Smiegal
Lead Customer Success Manager
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Brooke Norris
Senior Manager of College Customer Success
Brooke also works with international institutions.
Next Steps
Once your team completes the Onboarding Call:
Build out your profile's Content Cards with relevant content from your website and social media channels
Create your "Events"
After that, you're ready to go!
Recommendations
Within 2 weeks of your Onboarding meeting, you should have content for Academics, Events, and Student Life. These content pieces are pulled from your profile and seeded into our discovery features, so adding content for these areas will boost search results and your reach! We've found that students most often search for academics
Within 1 month of your Onboarding meeting, you should have content for all sections (School Overview, Events, Academics, Admissions, Cost & Aid, and Student Life)
Need some extra help?
If you have student interns or volunteers working in your office, get them involved! Have them tackle some of your content creation
Break up the academics section. Add majors A-M one week and then N-Z the next
Pull content from your most popular website pages, YouTube, TikTok, and other social media channels
Not sure what content your students want to see? Visit your Insights Dashboard to see top interests/academics for your followers and reached audience
Looking for technical help? Check out our help articles for colleges or contact our Support Team
Not currently a Premium Presence customer? Learn more about upgrading.
Next Steps
Once your team completes the Onboarding Call:
Set up your 3 event-triggered Automated Messages
Send your Following message as a One-Time Message to all Followers
Create and schedule One-Time Messages
Looking for technical help? Check out our help articles for colleges or contact our Support Team
After that, you're ready to go!
Recommendations
Best practice is to have at least 3 Automated Messages for students and their parents/guardians. This is 2 messages for each event trigger (Following, Applying, Applied)
We recommend copying your message to "Following" and sending it as a one-time message to current followers first; this way you will capture anyone who is already following you
Scoir Partnership Roadmap
Welcome to Scoir!
We're excited to partner with you.
Meet your CSM and complete your team's Onboarding Call.
Learn more about the Onboarding Process!
Est. time: 1 hour
Month 1
Build your foundation
Within 1 month of Onboarding, we recommend creating content for all sections of your profile.
Connect with your CSM for your second Onboarding Meeting. You’ll review your product adoption and discuss ways to enhance your presence.
Est. time: 2-4 hours
Month 1
Month 2
Start communicating
Within 2 months of Onboarding, ensure that your team has added content, reviewed/updated users, and set up Automated Messages:
- 3 Automated Messages for students
- Automated Messages for parents/guardians
Est. time: 1-2 hours
Month 3
Your presence should be complete! 🎉
Within three months of Onboarding, ensure that your team has added content for all sections of your profile, reviewed/updated users, and started scheduling One Time Messages for your interested students.
Throughout the year, use your Dashboard and Premium Presence Insights to track your follower growth and identify ways to enhance your presence.
Month 3
Month 6
Halfway through our partnership 🎉
Your CSM will offer a Mid Cycle Meeting, during which you’ll review student engagement, data insights, & recommendations for your team.
Month 9
Schedule your Renewal Meeting
Your CSM will share an opportunity to connect for a Renewal Meeting to review your partnership.
Month 9
Month 12
It's official! 1 year with Scoir 🎉
We like to meet with our partners at the one-year mark to discuss how Scoir has helped your team reach your unique goals, recommendations for the year ahead, and updates from Scoir.
Questions?
Contact your Customer Success Manager with any questions you may have during onboarding.