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College Guidance for Parents & Guardians

 

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Our pricing is fair for schools of all sizes, transparent, and rewards those schools expanding access to underserved students.

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College Solutions Onboarding

Your guide to Premium Presence, Outreach Messaging, Visits, and Docs.

 

Meet Your Customer Success Manager

Your Regional Sales Director will introduce you to your dedicated Customer Success Manager (CSM) via email. Shortly after, your CSM will be in touch to schedule your Onboarding Call.

CarolineSmiegal

Caroline Smiegal

Account Manager

csmiegal@scoir.com

JayMcillece

Jay Mcillece

Account Manager
 

jmcillece@scoir.com

Jay also works with international institutions.

 

Attend Your Onboarding

The aim of the Onboarding Call is to get your Scoir instance up and running. During this call, your CSM will discuss your team’s priorities and goals, review how Scoir’s College Solutions can help meet them, and explore the platform from both student and institution perspectives. We’ll also talk through how often you’d like to meet.

To prepare for your Onboarding Call, you should:

  • Review the onboarding materials and videos from your CSM.

  • Consider which team members (if any) will assist with data verification, content management, and outreach messaging. Invite them to join the Onboarding Call.

To prepare for your Onboarding Call, your CSM will:

  • Connect with your Sales Manager to understand your team’s priorities, strategies, and goals.

Next Steps

Once your team completes the Onboarding Call:

check-circle   Build out your profile's Content Cards with relevant content from your website and social media channels

check-circle   Confirm your IPEDs data and become Scoir Verified

check-circle   Set up your 3 event-triggered Automated Messages

After that, you're ready to go!

Your CSM will regularly reach out to you with updates and personalized suggestions for maximizing your use of Scoir.

 

Recommendations

check-circle   Within 2 weeks of your Onboarding meeting, you should have content for Academics, Events, Student Life - these content pieces are pulled from your profile and seeded into our discovery features, so adding content for these areas will boost search results and your reach! We've found that students most often search for academics.

check-circle   Within 1 month of your Onboarding meeting, you should have content for all sections (School Overview, Events, Academics, Admissions, Cost & Aid, Student Life).

 

Need some extra help?

check-circle   If you have student interns or volunteers working in your office, get them involved! Have them tackle some of your content creation.

check-circle   Break up the academics section. Add majors A-M one week and then N-Z the next.

check-circle   Pull content from your most popular website pages, YouTube, TikTok and other social media channels.

check-circle   Not sure what content your students want to see? Visit your Insights Dashboard to see top interests/academics for your followers and reached audience.

Next Steps

Once your team completes the Onboarding Call:

check-circle   Build out your profile's Content Cards with relevant content from your website and social media channels

check-circle   Confirm your IPEDs data and become Scoir Verified

check-circle   Create your "Events"

After that, you're ready to go!

Your CSM will regularly reach out to you with updates and personalized suggestions for maximizing your use of Scoir.

 

Recommendations

check-circle   Within 2 weeks of your Onboarding meeting, you should have content for Academics, Events, Student Life - these content pieces are pulled from your profile and seeded into our discovery features, so adding content for these areas will boost search results and your reach! We've found that students most often search for academics.

check-circle   Within 1 month of your Onboarding meeting, you should have content for all sections (School Overview, Events, Academics, Admissions, Cost & Aid, Student Life).

 

Need some extra help?

check-circle   If you have student interns or volunteers working in your office, get them involved! Have them tackle some of your content creation.

check-circle   Break up the academics section. Add majors A-M one week and then N-Z the next.

check-circle   Pull content from your most popular website pages, YouTube, TikTok and other social media channels.

check-circle   Not sure what content your students want to see? Visit your Insights Dashboard to see top interests/academics for your followers and reached audience.

Not currently a Premium Presence customer? Learn more about upgrading.

Next Steps

Once your team completes the Onboarding Call:

check-circle   Set up your 3 event-triggered Automated Messages

check-circle   Send your Following message as a One-Time Message to all Followers

check-circle   Create and schedule One-Time Messages

After that, you're ready to go!

Your CSM will regularly reach out to you with updates and personalized suggestions for maximizing your use of Scoir.

Scoir Partnership Roadmap

Welcome to Scoir!

We're excited to partner with you.

 

Meet your CSM and complete your team's Onboarding Call.

 

lightbulb  Learn more about the Onboarding Process!

 

Est. time: 1 hour

Month 1

Build your foundation

 

Within 1 month of Onboarding, we recommend creating content for all sections of your profile.

Have some time? Become Scoir Verified!  Review your profile data and submit updates here. It’s best practice to update your profile within 3 months of becoming a partner.

Est. time: 2-4 hours

Month 1

Month 2

Start communicating

 

Within 2 months of Onboarding, ensure that your team has added content, reviewed/updated users, and set up Automated Messages:
  • 3 Automated Messages for students
  • Automated Messages for parents/guardians

 

Est. time: 1-2 hours

Month 3

Kickoff student engagement

 

Within three months of Onboarding, ensure that your team has updated profile data, created Content Cards, reviewed/updated users, and set up Automated Messages (if applicable).

Month 3

Month 6

Halfway through our partnership 🎉

 

Your CSM will offer a Mid Cycle Meeting, during which you’ll review student engagement, data insights, & recommendations for your team.

Month 9

Schedule your Renewal Meeting

 

Your CSM will share an opportunity to connect for a Renewal Meeting to review your partnership.

Month 9

Month 12

It's official! 1 year with Scoir 🎉

 

We like to meet with our partners at the one-year mark to discuss how Scoir has helped your team reach your unique goals, recommendations for the year ahead, and updates from Scoir.

Questions?

Contact your Customer Success Manager with any questions you may have during onboarding.