Docs Training Page

• Go to the Application tab and select Applicants to view applicant insights

• Use the search fields under 2025-26 Application Management and click the blue drawer icon next to the student’s details

• For a deeper search, users with the Operations role in Scoir can go to the Documents tab and select Historical Documents

💡 Tip: If you see a document has been sent but you don't think you've received it, check your system before notifying a student or counselor. Some documents may be mismatched because of:

• Different first or last name

• Different email address or DOB

• Duplicate records

To reduce mismatches, students and counselors are prompted to indicate the email address associated with their application and include an application ID number. This info is sent in the index file that accompanies the application documents. (See Document Record Matching training video below.)

Yes! Students and their supporters can see the date their counseling department sent documents to your college via Scoir.

🚩 Reminder: Download documents at least once every 14 business days to keep your system up to date and reduce inquiries from nervous applicants.

If your institution manually retrieves document batches from Scoir, ensure all batches have been downloaded and imported. Users with the Operations role can view the status of document batches in the Documents tab and download any that need attention.

If another team member handles application processing, share this Scoir Docs Training page so the right person can follow these steps.

💡Tip: Bookmark this page for quick reference throughout the application season!